Service Desk Administrator

Smart Fleet Solutions
£20,000.00 - £22,000.00 Per Annum
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
An opportunity has arisen to join our IT Department. Working as part of a progressive team who collectively supports circa 400 employees across the UK, this role will assist in ensuring the smooth running of the IT service desk facility. Hours worked for this role are on a continual shift rotation basis: Monday - Friday: 07:00- 15:30/ 8:00 - 4:30/8:30 - 17.00/ 9:30 - 18.00 To Assist in a key variety of tasks which vary from day to day, such as: - Using the guidelines set out by ITIL v3 best practice you'd be expected to deliver a variety of IT Services. - Manage incoming support calls from end users. - Identify and deliver required responses to service incidents in line with SLA's. - Troubleshooting responsibilities, fixing reported incidents/service end-user support requests where possible. - Logging and reporting support calls. - Monitoring overall system health. Skills/ Knowledge/ Experience requirements: - Educated to degree level with IT-related qualification or demonstrated related job experience. - Minimum of 2 years' experience working within a Service Desk, Helpdesk Desktop support function. Experience of Microsoft Navision and above or similar ERP systems a distinct advantage. Liaising with 3rd party support partners. Strong communication, analytical, problem-solving and interpersonal skills. Ability to multi-task and prioritise. Must be able to work as a team and independently. Hands-on experience in troubleshooting service desk queries. Application support experience with Windows Server 2003,8 SQL Server 2005/8, Windows XP, 7, Microsoft Office 365, Active Directory. This is your opportunity to join a fast paced, evolving, progressive, forward-thinking business. 'Apply Now' & upload your CV to the recruitment team. *AGENCIES NEED NOT APPLY*
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