IT Helpdesk Analyst - 1st / 2nd Line - Mansfield - £16k

CV Screen Limited
Up to £16k plus shift allowance
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
IT Helpdesk Analyst - 1st / 2nd Line Mansfield, Nottinghamshire Salary up to £16,000 plus benefits Role Overview A Junior IT Support Technician / Helpdesk Analyst, with strong customer service skills and, ideally, some previous experience of providing IT support , is required by a leading software house in Mansfield. In this varied role, you will be part of a team providing first class remote technical support to customers whilst SLA's are met and all customers are satisfied with the services. Skills Required - Previous experience within an IT helpdesk / IT support role - Experience working with SLAs - Excellent communication and customer service skills - Have an understanding of ITIL would be a distinct advantage Client Our client is a well established and successful software house with an excellent reputation Salary Salary up to £16,000 plus benefits Location Mansfield / Nottinghamshire To Apply Please send your CV through to ********************* in strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Keywords IT Support / 1st Line Support / IT Helpdesk / Service Desk / Nottingham /Mansfield
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