Customer Technical Support Engineer

Perpetual Engineering Partnerships Ltd
£35k pa
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Customer Technical Support Engineer - Powertrain Bedfordshire - £35k This is an exciting new opportunity with a rapidly growing automotive business based in Lancashire. They specialise in the design, development and manufacture of special purpose equipment for the automotive industry, working with global businesses including Bentley, JLR and Rolls Royce. If you are looking to work for a new role for a Company backed by a global business who are looking to triple in size, then this is the challenge you are looking for. You will be responsible for ensuring the Powertrain Group and Commercial Team are working closely together and have a joint understanding of the strategy to provide excellent customer service. You would develop a good technical understanding of the Powertrain Group capabilities and be able to interpret technical enquiries and procedures into commercial offerings which can be understood by both commercial and technical stakeholders Role Responsibilities - Supporting and delivering the quote process from within the Powertrain Group - Interpretation of customer requirements or procedures - Collation of technical information to produce quotations - Increase the percentage of quotations which convert to order book - Support achieving revenue forecast within the Powertrain Group - Build coalitions across the business to support the delivery of sales targets - Provide commercial support to the Powertrain Group - Provide technical support to the Commercial Team - Able to act as point of contact for customer technical questions - Act in accordance with the behaviours for staff at all times Background: - Degree level or equivalent in relevant Engineering discipline. - Test Engineering experience in one or more disciplines relevant to the Powertrain Group - Preferable but, not essential: sales/business development experience within automotive or transport sector The culture of the business is very unique, it is the type of business where you walk through the doors and everyone smiles at you and wants to help. This is a very important appointment, our client has been very successful in building a pro-active, positive and "can do" environment, it is key that the right person has the same attributes. If you would like more information on this position please call Emily Worthington on ************ or send me an email
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