IT Apprentice

QA Ltd
St Albans
£7800 per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Employer Description Qubic designs, installs and supports innovative, cloud-based IT solutions using building-blocks from industry-leading providers and then adds value through people, technology and process. Job description This is an amazing opportunity to join a fantastic company based in St Albans. The ideal candidate should live near by the underground for close links into London. Being part of this team offers the opportunity for a successful future career in IT technical support and the chance to learn a wide range of IT skills in a variety of different environments. This apprenticeship is based at the St Albans office, although some travelling will be required as you progress through your apprenticeship. Main Responsibilities - Solving IT problems for clients via, desktop and telephone support - Hardware and software installations and upgrades - Networking duties - Onsite visits within the M25 (initially supported by an engineer) - Working with Autotask IT management software Qualities/ requirements - Good knowledge of IT systems with basic knowledge of computer components and hardware - Experience with installing software - Basic experience in solving IT issues - Good problem solving skills - Excellent customer service skills - Good verbal communication including comfortable Speaking with clients on the telephone - Good written communication, particularly for email communication with colleagues and clients - Ability to prioritise and allocate tasks effectively - Excellent organisational skills - Good attention to detail - Happy to work independently and manage own workload when required - Happy to ask for help if required - Genuine interest in IT - Proactive, self-motivated and positive - Hardworking and eager to learn new skills - Reliable and punctual - Professional and friendly - Positive - Good team player but also able to work independently - Analytical and logical - Organised, presentable and commited Qualification requirements 3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above Other Important Information Daily working hours: 9am-5:30pm, Monday-Friday
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