Service Desk Analyst Help Desk Analyst Oxfordshire 170 Per Day

�170 Per Day
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Service Desk Analyst, Help Desk Analyst, First Line Support, PDAs, PC, MAC, Windows, Office 2016 We are currently recruiting on behalf of a public sector client for a temporary IT Service Desk Analyst to provide 1st and sometimes 2nd line support for customers . Applicants must be able to demonstrate previous proven capability in the following areas: �Supporting telephones, laptops and tablets, PC/Mac and Printers �Software support for Windows 7/8/10 and Office 2010/2016 �Excellent customer service skills �Ability to work unsupervised and as an active member of a multidisciplined and busy team Responsibilities �Acting as a point of contact for phone calls, emails and dropins from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email �1st and sometimes 2nd line support troubleshooting of IT related problems to inhouse software and hardware; including but not limited to telephones, laptops, tablets, PDA�s, PC/Mac and printers �Escalating unresolved calls to the relevant support team �Provide software support for Windows 7, Windows 8 and Windows 10 operating systems and Office 2010/2016 �Install new PCs and reinstall/upgrade older PCs using standard procedures. �Explore new methods and tools for providing support to customers; including SMS, Active Directory, Technet, Visual Studio, internet and search engines. �Logging all calls in the Service Desk Call Logging system (Footprints) �Taking ownership of user problems and following up the status of problems on behalf of the user whilst always communicating progress in a timely manner �Assist in providing stats and MI for the weekly Service Desk reports �Publishing support documentation to assist staff with requests for information �Arranging external technical support where problems cannot be resolved in house SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.
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