IT Support Analyst

Reed Technology
£15 p day
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
IT Support Analyst - Immediate start - £15 per hour 1 month contract potentially rolling over (French or Spanish speaking is beneficial but not required) Our international client near Worthing on the South Coast are recruiting for an IT Support Analyst to start ASAP. Job Responsibilities of IT Support Analyst · Providing first line IT Support to stores and corporate users · Provide first line support on all supported hardware and software via phone, email and face to face · Log all support requests\incidents aiming to resolve as many as possible on the first point of contact · Work with third party service providers, as appropriate Experience & Skills · Solid experience of providing first line support to customers in a corporate environment · Retail systems support and a working knowledge of Store Systems technologies is preferable · Proven experience of resolving a high percentage of logged issues on the first point of contact · Strong technical ability in maintaining and diagnosing issues with PC technologies, peripherals, applications and networks · Strong customer service skills are essential · Self-motivated and process driven with experience of working in a fast moving, high-pressured environment, working to deadlines and using own initiative · Attention to detail with a strong analytical and problem-solving ability · Sound knowledge of Microsoft based technologies including Active Directory · Good understanding of PC based technologies and peripherals · Broad understanding of Networks · Experience of working with a Service management call logging tool and use of an automatic telephone call distribution system · Good communicator verbally and written, with ability to produce process and procedure documentation (French or Spanish speaking is beneficial but not required) Working Hours (after training period) · 7.5 hour shift between 8am - 6pm (either 8-4, 9-5 or 10-6) · Saturdays (approx. 1 in 4\5 Saturdays) with a day off in lieu during the week (working hours for Saturdays 9-5) · During peak trading (Nov-Jan) they will be required to work 1 in 4/5 weekends with 2 days off in lieu Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
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