2nd Line Support,Second Line Support,IT Support,Support Analyst

Executive Resource Group Ltd
£20k - £24k pa + benefits
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
2nd Line Support,Second Line Support,IT Support,Support Analyst 2nd Line Support,Second Line Support,IT Support,Support Analyst 2nd Line IT Service Desk Analyst *Worcester* up to £24,000 p/a* This is a fantastic opportunity to join one of our hugely successful IT Support clients, working within a 2nd Line Support Analyst. Duties/Responsibilities as 2nd Line Support Analyst: - Answering and accurately logging all customer support calls via the CRM system - Diagnose and resolve system or user problems both remotely and over the phone - Be responsible for the tracking and progress-chasing of incidents to conclusion and in line with SLAs and quality standards and to the expectations of the customer - Create and maintain user accounts, and assign appropriate system rights - Undertake testing of IT hardware and software prior to installation/roll out and undertake surveys and audits as and when necessary. - Fix hardware faults and install upgrades to client's hardware - Set up and configure new laptops, desktops, Macs and other client devices including tablets and smart phones. - Ensure all major issues are escalated - Attend customer sites to complete scheduled engineer visits Experience required from the successful candidate: - Deploy, configure and administer Microsoft Client Operating Systems - Configure, manage and administer MS Server Operating Systems - Microsoft Office Suites deployment, installation, configuration and administration - Exchange Server Management and Administration tasks - Microsoft Office 365 configuration, administration and on-going management for customers - Active directory configuration and administration including group policy setup and management - User setup and management including mailbox administration, security permissions and other user attributes configuration and management - Hyper-V and VMWare - Symantec Backup Exec, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.) - Knowledge of TCP/IP, DHCP and DNS - LAN & WAN communications including router & firewall administration - Understanding of WSUS - Understanding of Microsoft Azure This is predominantly office based 2nd Line Support role - Mon-Friday 8:30am - 5:30pm. However you will be required to attend client site as and when required. 2nd Line Support,Second Line Support,IT Support,Support Analyst 2nd Line Support,Second Line Support,IT Support,Support Analyst
This job was originally posted as www.jobsite.co.uk/job/959169799