Lead Helpdesk Analyst - IT Services

Recruiter
Quiss Technology PLC
Location
Tamworth
Salary
Up to £33k + bens + OT and call allowance
Posted
25 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time
"Lead Helpdesk Analyst", "Systems Analyst", "Server Engineer" "3rd Line Helpdesk Analyst" urgently required to joina leading IT managed services reseller based near Tamworth. The successful "Lead Helpdesk Analyst", "Systems Analyst", "Server Engineer" "3rd Line Helpdesk Analyst" will be responsible for technically escalated helpdesk calls, providing 3rd line full systems troubleshooting support PLUS housekeeping and maintenance on a variety of system and network infrastructures. Joining a dedicated team of 3 which is part of a wider team of 30, you will be able to demonstrate considerable skills in the following areas of IT systems support: - Advanced knowledge of Windows desktop environments - Advanced knowledge of Windows server environments from Server 2008 and above (including SBS variants) - Knowledge and experience working with SAN technology, preferably in a VMware environment - Working knowledge of LAN/WAN technologies - Active Directory (creation and management of user accounts within AD since Exchange 2007) - Group Policies (creation and management of what are they, logon scripts and PowerShell) - MS Exchange 2007 onwards (Troubleshooting at server level, management of user accounts, 'how do I' support advice, access requests) - MS Exchange 2007 onwards (Troubleshooting at server level management of user accounts, 'how do I' support advice, access requests) - MS Office 2007/2010/2013/2016 (Troubleshooting 'how do I' support advice, basic trouble shooting) - MS Office 365 (Troubleshooting, migration and management of user accounts, 'how do I' support advice, access requests) - Terminal Server (Creation of accounts, trouble shooting at server level) - Advanced Knowledge of the Backup Exec application by Symantec - DNS, DHCP and maintenance of domain records You may also be able to demonstrate competence with a: - Knowledge of backup solutions including Veeam, DPM, Datto and Storage Craft - Knowledge of SQL - Knowledge of Citrix We are looking for a star, or at least one in the making. A team member that is a proactive problem solver with strong technical and customer facing ability, someone that is analytical, an effective communicator, one that is confident in their own ability and who has a keen eye for detail; committed to getting the best results first time. The successful "3rd Line Helpdesk Analyst", "Lead Helpdesk Analyst", "Systems Analyst", "Server Engineer will be eager to cement their experience with industry recognised accreditations, funded by us and kept up to date via our training programme and commitment to your development. Your experience should be gained from a services background, ideally with 5 years at a highly skilled 2nd line level, if not currently at a 3rd line systems level. If you are interested to find out more about joining Quiss and enjoy working with our super team, please submit your CV via this advert. Key skills: "3rd Line Helpdesk Analyst", "Lead Helpdesk Analyst", "Systems Analyst", "Server Engineer", windows server, windows desktop, storage, virtualisation, SAN, LAN/WAN, Backup Exec, customer services. Location: This permanent full time role is based in Tamworth, but is commutable from Birmingham, Sutton Coldfield, Leicester, Derby, Lichfield, West Midlands, Warwickshire and Staffordshire.
This job was originally posted as www.jobsite.co.uk/job/958883536