First Line Analyst

Zoon Link Ltd
Milton Keynes
£11.07 - 11.07 per hour
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
A leading provider of IT Services is looking for a 1st Line Analyst to join it's busy Financial Sector Service Desk in Milton Keynes. This is an ongoing contract initially offered at 6 months. In this role, you will be the first point of contact to offer customers a quick resolution of their IT issues. Key tasks: - Log incoming calls and diagnose and resolve user issues - Escalate issues in line with company processes to ensure customer Service Level Agreements (SLAs) are met - Provide exceptional customer service to ensure consistent user experience - Actively participate in and contribute to an ongoing team dynamic - Work to ensure the department meets its SLA performance targets An in-depth knowledge of IT is not required for this role however we would expect a basic understanding, addition to good communication skills and previous experience in a customer service environment. You will be asked to work one Saturday every four weeks, and the team operate within a shift pattern so you must be flexible with either an 8am start or late finish at 8pm Monday - Friday. Successful applicants will also need to complete financial vetting before starting. This is an immediate requirement. If you have the skills and experience detailed above please do not hesitate to apply. Zoon Link is operating as an Employment Business for this vacancy.
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