Applications and Technical Support c£25k

Flow Control Engineering Solutions Ltd
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
JOB TITLE: Applications & Technical Support LOCATION: Brighton SALARY: c£25k SUMMARY OF POSITION: To provide pre & post sales technical support and application advice on all products marketed by the company. KEY RESPONSIBILITIES: - Provide English language support to customers, distributors, sister companies, external sales, internal sale and other departments within the company. - Work with the sales and support teams in Germany, USA, China and elsewhere to extend the support for the company products worldwide. - Maintenance of customer support issues database (CRM) and KPI monitoring. - Assist with the generation & maintenance of product manuals and other technical documentation - Promote additional sales by providing excellent and timely support and advice to existing and potential new customers. - Assist with handling of customer complaints. - Work closely with customers and the Service Depts. Assist in reporting of product fault descriptions based on the data recorded during support issues. - Investigate, test and report on potential product problems. Work with R&D and customers to correctly identify the issue and verify its validity. - Assist R&D with new product development. Particularly product testing & evaluation, ease of use, and required features based on customer feedback. - Occasional customer site visits for on-site support or to assist the sales teams when visiting customers. These could be in the UK, or elsewhere in Europe. - Conduct training courses for customers and other staff at the companies or the customer's facilities. - Assist Internal Sales with technical aspects of their sales leads SKILLS AND EXPERIENCE: - High level English language skills, both spoken and written are essential, including the ability to converse and write about technical subjects. - HND (minimum) in an Engineering discipline / or 3+ years of relevant experience in technical support or technical sales, ideally in temperature / process control instrumentation - Excellent numeracy skills - Interfacing with PLC / HMI / SCADA etc over serial communication knowledge (Modbus RTU, Modbus TCP, DeviceNet, Profibus) would be an advantage - Experience using Microsoft Windows operating system and Microsoft Office - Experience of handling customers by phone - Must be eligible to work in the UK without restrictions passport and clean driving licence are essential. - Preferably French speaking although not essential.
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