Junior IT Service Desk Manager/ Support Engineer

Reed Technology
£23500 - £25k pa + Benefits
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Our client, a well-established organisation based in Weston Super Mare are currently looking for a Junior IT Service Desk Manager to join their team on a permanent basis. The purpose of this role will be to ensure that the team are providing the best possible service and representing the organisation to its desired level. It is the perfect opportunity for an experienced Service Desk Analyst to take that next step in their career and develop management skills. Duties Include: - Manage the running of the IT Service Desk, ensuring incidents are resolved effectively and within the agreed timeframe. - Lead member of the team providing the core first line IT Service Desk function, delivering outstanding customer service to the group's IT users including staff at all levels to agreed service levels. - Manage, train and develop the IT support team ensuring a high level of motivation and engagement. - Determine individual and team objectives in line with department objectives. - Management of resources for planned and unplanned leave to ensure no service impact to customers, including shift rotas and on-call. - Ensure work queues are managed effectively and that all incidents have an accurate and up to date status - Regular monitoring of network usage and troubleshooting any issues that arise. Person Specification: - Experience of working on a Service Desk. - Highly motivated displaying initiative and determination in all areas - Committed to providing a high quality service to all internal and external customers - A strong technical knowledge and a passion IT Technologies Required: - Experience of desktop Office software and (ideally) Google Cloud services. - Experience working with Active Directory - Knowledge of Powershell - VOIP System management This is a permanent, full time position, offering between £23,000 and £25,000 per annum. The closing date for this position is early next week, if you are interested in the position and meet the requirements please apply with your updated CV as soon as possible. I look forward to hearing from you. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
This job was originally posted as www.jobsite.co.uk/job/959099936