Investor Support Executive - 12 month FTC

Recruiter
SRM RECRUITMENT LIMITED
Location
Northwich
Salary
£20k pa + Benefits
Posted
27 Sep 2017
Closes
03 Nov 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our client is an established asset manager with offices across the UK. This role is based with in the Investment team. As an Investor Support Executive you will be responsible for dealing with client queries through various channels and administer their accounts. You will be expected to deliver excellent customer service. Main Duties: - Making suggestions on services to improve the consistency, quality and efficiency of service - Take client feedback into account when making decisions to ensure that the service provides the most appropriate service to meet client needs - Make informed, timely and appropriate decisions for the Self Direct clients - Keep the Senior Investor Support Executive appraised at regular meetings of issues affecting performance and service development, proactively suggesting solutions where there is a need - Represent the Self Direct Client Service element in working harmoniously with other service areas to ensure the client service team can deliver the best, most efficient and effective service possible to our clients - Manage your own workload to deliver voice, email, letter and Secure Message based service to a wide variety of Self Direct clients - Manage your workload and day to ensure SLA's are achieved - Liaise with other business areas to minimise impact of activity on SLA's - Learn and maintain a working knowledge of the teams procedures and use your knowledge and experience to suggest improvements where possibles - Assist the Senior Investor Support Executives to maintain an internal complaint process to ensure responses are within the agreed SLA's - Liaise with Compliance on the resolution of complaints - Liaise with the compliance department to make sure that all tasks undertaken are meeting current regulatory requirements - Report any breaches of compliance to the Investor Support Team Manager and advise compliance team where necessary Skills/Experience: Previous experience within financial services Good attention to detail Team player Self movitated Good communication skills
This job was originally posted as www.jobsite.co.uk/job/959148697