Senior Application Support Analyst

Reed Technology
£35k - £43k pa + Pension, Bonus etc
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
My client, an established and reputable organisation based in Swindon, are looking for a Senior Application Support Analyst to join their growing team. The primary objective of the role is to support 2nd and 3rd line support to the Service Desk on tickets relating to strategic applications. Location: Swindon, Wiltshire Salary: £35k - £43k per annum (depending on experience) Benefits: Bonuses (personal & company perf based), Health & Life Insurance, Pension etc. Duration: Permanent Duties include: - Able to resolve tickets on all systems - Own process documents used to resolve tickets - Handle escalations from more junior members - Review incident logs to perform trend analysis - Provides technical consultancy for configuration management work across the application estate - Accountable for the application estate and making sure it is fit for purpose - Provides technical consultancy to the Application Support team - Continually seek enhancements and improvements to the core Application Support BAU processes and validate suggested improvements - Document procedures for application performance monitoring - Authors installation documents for core applications - Provides appropriate status and other reports to specialists, users and managers - Influences design and development of new and changed systems and services to optimize operational efficiency Essential Requirements: Expert knowledge of Enterprise Manager/SQL Server (including the ability to write advanced SQL queries) - Understand the technical principles and concepts used around Application Architectures: - MS Server - IIS/Web Technologies - Active Directory - Messaging tools such as Biztalk - MS Windows Operating Systems - Excellent written and verbal communication skills - Provide Support and guidance to junior or less experienced members of staff - Ability to think and act proactively and analytically Desirable: - MS Access/Excel/Visual Basic / C# / Logi / PowerShell / Umbraco / SharePoint If you are looking for your next challenge and feel that you match the above requirements please apply by sending your CV ASAP. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
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