Technical Support Engineer

Data Interchange
£25k - 35k per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Technical Support Engineer (Managed Services Team) Location: Peterborough Salary: £25,000 - £35,000 Dependant on experience Job type: Full time We are looking for a confident and highly motivated individual to join our Managed Services Department and provide exceptional customer service, advice and support to our managed service customers. About the Technical Support Engineer: We are looking for a Technical Support Engineer to join our expanding Service Desk team who has a passion to learning new technologies and resolving technical problems. You will be working to support our Cloud Integration Network and a range of other bespoke Managed Services. you will be responsible for administrative procedures, solving customer issues through investigation and passionate about building a rapport with customers. You will also need to be able to use your initiative when identifying/resolving/escalating issues and provide a high level of customer support by managing customer expectations. Requirements of the Technical Support Engineer: - Strong technical IT skills with previous experience working in a third line support role - A sound understanding of Windows Operating Systems, TCP/IP networks and SQL - Ability to analyse, understand and implement complex solutions - Excellent communication skills and the ability to communicate both verbally and in writing - Commitment to continued professional development It would be advantageous to have the following: - IT Service Desk experience - Experience in supporting bespoke .NET based applications - A good understanding of IT networks and .NET/SQL based applications - The ability to investigate issues in an analytical fashion Benefits of becoming the Technical Support Engineer: - Individual training benefits - Pension - Subsidised gym membership - Regular, subsidised staff social events - Free mobile phone insurance - Online perks and discounts - Excellent career progression If you feel that you meet the above criteria of the Technical Support Engineer then please apply now!
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