Warranty Engineer

Holt Executive Ltd
£35k - £45k pa
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
Holt Executive are assisting a leading global manufacturer in the automotive industry in their search for a Warranty Engineer. The Warranty Engineer is a key role in supporting the Customer Quality Manager for the overall management of warranty process to ensure the customer satisfaction. The key responsibilities for the Warranty Engineer: - Acting as the customer interface regarding Warranty management - Managing the Warranty Customer Complain process - Collecting and studying incident reports/field metrics - Managing deployment of relevant improvement actions - Supporting warranty cost process: estimation/negotiation/approval - Describing the incidents and leading the Customer Complaint Resolution with the appropriate functions - Supporting the team to apply appropriate problem solving methodology and quality tools - Communicating the root cause, containment, effective and permanent corrective actions to the Customer - Supporting the Customer to find the root cause of the incident, if it is not a fault of the company's products - Organizing and managing workshops to improve Quality Skills & Qualifications required for the Warranty Engineer: - Degree qualified or a Technician with significant experience in Quality or Engineering - Strong Customer focus with a flexible and responsive approach as the key point of contact for Customer complaints management - Demonstrable experience in strong negotiation with the ability to communicate effectively at all levels - Ability to think tactically and strategically
This job was originally posted as www.jobsite.co.uk/job/959151630