Helpdesk Support - 1st & 2nd Line / Customer Service / IT

Anderson Recruitment Ltd
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
This is an exciting opportunity to join a well-established and successful company in Gloucester who offer excellent career opportunities! Our client is currently recruiting for a Helpdesk Support Advisor to join their friendly team on a permanent basis. This is a fantastic opportunity for an individual who is looking to start or develop a career within IT. Graduates are welcome! Responsibilities: - Provide support as the first point of contact to clients - Providing remote IT support to users - Escalation of appropriate, more complex IT queries - Providing training and advice to support users in use of computer equipment - Producing monthly reports on client's systems - Providing a consistent high level of customer service Candidate Attributes: - Previous helpdesk support experience is desirable - Good working knowledge of 'PC hardware set up' would be beneficial - Excellent communication and customer service skills - Must have a full clean UK driving license - Keen interest in IT Hours: Monday - Thursday 8am - 4.30pm, Friday 8am - 1.30pm. Salary: £18,000 - £22,000 depending on experience.
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