Application Support Analyst

Recruiter
Reed Technology
Location
Kidlington
Salary
£250 - £300 p day
Posted
25 Sep 2017
Closes
03 Nov 2017
Contract Type
Contract
Hours
Full Time
Application Support Analyst - Kidlington £250 per day - Initial 6 Month Contract Our client in Kidlington are recruitng for an Application Support Analyst to join their IT team on an initial 6 month contract. The overall purpose of the Application Support Analyst is to provide application maintenance and support services, either directly to users of the systems or to service delivery functions, including the investigation and resolution of Incidents and Problems and the monitoring of performance. KEY ACCOUNTABILITY AREAS: The key result areas in the role are as follows: Ensure a timely response to incidents and requests for the support, resolution and management of applications according to agreed procedures to meet the business needs. Provide the operational support and management of managed applications and data including the implementation, upgrade, patching and maintenance to provide an efficient service to the business in line with Service Level Agreements. Provide technical expertise and support project planning including the implementation of managed applications and data in order to meet business objectives. Contribute to policy, standards and procedures for Application Support to ensure delivery of service to agreed service levels. Investigate technical issues and requirements, and where necessary, utilise third parties or internal resources to ensure continuity of service to the business. Use available software or specialist monitoring tools to proactively monitor performance, capacity and availability of managed applications and data extracts in the supported environment. Create and maintain documentation of managed applications and data extracts to ensure knowledge transfer within the department. Provide advice and guidance to develop other members of the team in relation to their technical specialism. Provide advice and guidance within the organisations and third party agencies within their specialist area. Receives work in the form of specific objectives and from incident queues. Good communication skills (written and oral) with a proven customer focussed approach, problem solver and able to work systematically and with little direct supervision. Proven experience of working as part of a team and with little direct supervision. Must be flexible and adaptable, a proven problem solver with the ability to work systematically. Is a recognised practitioner in applications and user support. Good understanding of IT operating infrastructure. Commitment to continued professional development. Good understanding of application architectures and delivery across multi-site organisation(s). Previous experience of using structured analysis techniques to diagnose and resolve issues. Proficient in one or more application development software tools and languages, which automate or assist part of the development process e.g. Oracle Developer, XML, XSLT, Business Objects, Web Services. Good understanding of Service Desk / call centre processes and tools. Good understanding of Service Level Agreements. Additional comments: At interview, candidates may be asked to confirm their willingness to undertake a Basic Driving Assessment, which in turn will enable the use of a company vehicle. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
This job was originally posted as www.jobsite.co.uk/job/959104127