Desktop Support Analyst

Reed Technology
£200 p day
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Desktop Support Analyst Initial 6 Month Contract Term £200 per day Our global client, based in on the coast in Worthing, West Sussex, have an opportunity for an Desktop Support Analyst to join the team on a contract basis for 6 months. Purpose of role: The Desktop Support Analyst will provide customer focused IT desktop support services to all employees across International offices, EMEA market offices and the EMEA estate, ensuring high levels of service are maintained to maximise customer satisfaction and minimise business disruption. Key Job Accountabilities - Provide support for Windows and Mac based systems & technologies to office-based users, remote users and store systems across UK & EMEA. - Provide support for Windows and Mac based software, including Office Applications and Adobe Creative Suite/Creative Cloud. - Take Service Desk calls from business users, as required; Ensure consistency and quality with the handling, recording and tracking of all customer issues, requests and enquiries and provide support activities to minimise business disruption - Resolve all Desktop (including Apple Mac) issues and either bring them to conclusion or escalate them, as appropriate, to the relevant supplier or team - Provide support for company smart phones, including setup, management, troubleshooting and decommission - Support the business use of Video Conferencing equipment - Support other International Infrastructure teams with server, networks, operations (e.g. daily change of server backup tapes) and telephony assistance, as required - Maintain documentation for processes and procedures for operational UK-EMEA use and collaborate with Infrastructure teams in other areas to share best practices, expertise, solutions and operating processes, where applicable Experience: - Extensive experience supporting MS Windows systems and environments, including Windows7 and Anti-Virus solutions. - Extensive experience in supporting Apple Mac systems and environments, including OSX 10.8 to 10.12, and Adobe Creative Suite/Creative Cloud software - Woking knowledge of Microsoft SCCM 2007 or higher including software deployments, reporting and build creation. - Ability to maintain and diagnose issues with PC / Mac technologies, peripherals, applications and networks with minimum supervision - Good understanding of Microsoft Office applications - Demonstrable experience of mobile telephony technologies such Android Smartphones, Apple iPhones and other Mobile Device Management solutions - Demonstrable experience of providing high profile VIP level support - Sound understanding of Hardware break\fix - Good understanding of Active Directory and Group policies - Good knowledge of an Incident Management / Service Desk system - Sound understanding of ITIL and IT Service Management - Demonstrable experience of managing vendors and third party service providers - Experience of Windows 2012, Windows 10 and Office 2013 / 365 would be an advantage Qualifications: - MCDST or MCSE qualification ideal Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
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