2nd Line IT Support Engineer

Recruitment Genius Ltd
£23k - £27k pa
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
This is a great opportunity for an ambitious and talented individual to join an IT Support Company with a diverse and growing workforce. Covering the North West of England from their Head Office in Oldham, they provide support & consultancy to a varied client base covering a wide range of industries. This vibrant organisation is seeking a 2nd Line Engineer for Desktop, Server and VoIP support. This opportunity is for someone who has a solid understanding of Microsoft Desktop & Server Operating Systems and has the drive to excel in their field. Ideally having 3 years or more experience working in a support environment with any field work advantageous as there will be a need to visit customers. Personal Skills - Strong communication skills both verbally (telephone and client facing) and written - Ability to be calm when under pressure - Good troubleshooting ability and logical thinking for resolving problems - A team player and be able to work without supervision - Hold a full UK driving license - Ideally have 5 GCSE Grades (C and above) or equivalent, including Maths and English - Based within an easy commute of our Oldham office Technical Skills - required - Working knowledge of the following * Microsoft Windows Server 2008 upwards * Microsoft Windows 7 upwards * Microsoft Office suite 2007 upwards - Knowledge of VoIP solutions, provisioning, SIP trunks, telephones, troubleshooting - Active Directory and group policy setup and management - Exchange server management onsite and office 365 - Networking & switch knowledge including VLANS, network monitoring & troubleshooting - Knowledge of TCP/IP, DNS & DHCP - LAN & WAN communications including router & firewall configuration - Microsoft Office 365 configuration, migration and management including sharepoint, onedrive, email Technical Skills (good to know): - 3cx VoIP solutions - Server imaging - Remote management software (Team Viewer, Logmein) - Domain name management - VPS/cloud server implementation - Antivirus software management including virus & malware removal - VMWare and Hyper-v configuration and management - Microsoft SQL Server management - Using a helpdesk task logging system Training Training will be provided to certification Level's where required
This job was originally posted as www.jobsite.co.uk/job/959143581