IT Support Analyst

Leeds Building Society
Newcastle Upon Tyne
Circa £24,400
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
Leeds Building Society is looking for an IT Support Analyst to join our IT Services department, based at our Butts Court Office in the heart of Leeds city centre. About the role The IT Support Analyst will maintain the Society's IT systems, hardware and software through effective customer service, support and maintenance and ensure change is managed in line with procedures that deliver best practice. Key Accountabilities - Provide triage for all tickets before assigning to 2nd and 3rd resolvers. - To provide support to the IT Service Desk during busy periods and answer the phone to our clients in a professional and efficient manner. - Process customer escalation within 1 hour of receipt and ensure action is taken by the resolving team. - To ensure that the Society's IT systems are operational and available for use by the business as per agreed SLA. - Provide 1st & 2nd line support for IT servers, desktop, communication and core business applications. - Monitoring the use and performance of the IT systems and identify potential problems. - Configuration and installation of all servers and desktop hardware, software and operating systems to the Society's requirements. - Creation and maintenance of technical and manual procedures. - Regular housekeeping of the Society's IT systems. This includes reporting of faults/failures and the completion of all-relevant documentation and logs. Skills and Experience - At least 2 years of full-time work experience in IT Support, change management and/or related functions. - Degree or equivalent education with a combination of both professional and technical qualifications, at least 2 years associated IT experience. - High standard of personal integrity - Appropriate IT qualifications such as ITIL Foundation, MSCP Benefits and Rewards - Competitive salary - Annual performance related bonus scheme - 26 days annual holiday - Annual holiday purchase scheme - Annual volunteering day - Exclusive colleague mortgage deals - Leeds Colleague Association scheme - Childcare voucher scheme - Cycle flex scheme - Health Shield cash plan - Life assurance - Long service awards - Pension scheme - Recommend a friend scheme - Travel ticket loans - bus and train Career Development We see all colleagues as key to our success. Life at Leeds Building Society is both challenging and rewarding and we provide a wide range of training and development opportunities to help you build a successful career with us. About Leeds Building Society We are the 5th biggest building society in the UK with 140 years of experience and we have every intention of getting better and better. We are totally committed to do what we were set up to do - to help people save money and to buy their own home. We've won a whole host of awards over the years, which reflect how we have focused on our customer service. We've also worked hard to develop a product range to try to meet our members' needs, and have worked with numerous local communities and chosen charities. We're not a bank - we're a mutual, which means we're owned by our members and are run exclusively in their best interests. To Apply - Click "Please Apply" below.
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