IT Support Technician

Esp Global Services Limited
£17000 Per Annum + 1,920
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
IT Support Technician (6 Month FTC) - Heathrow Pro- rated £17,000 + Shift premium £1,920 Have you gained experience within an IT Technician role? Are you looking for your next challenge? If so the role as IT Technician at ESP Global Services based onsite at the busy Heathrow Airport could be the next role for you. What does the role involve? You will work as part of the ESP Global Services team to provide on-site IT support for all components of the Airport passenger processing system within agreed contractual service level agreements. We pride ourselves on our customer service, you will ensure a consistent and high level of customer service is provided to the customer first time every time whilst continuing to build relationships with all key stakeholders and departmental areas. * Carry out regular routine and preventative maintenance as well as "floor-walking" on the range of self service checkout machines within the airport. Ensuring printers and toners are clean and working * This is a `hands on`, customer facing role * Respond to all customer incidents and service requests passed across by the Global IT Service Desk and work to agreed SLAs * Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required. * Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly. * Resolve any issues escalated by the Airport Technicians in a timely manner so that the SLA can still be met Working hours: The suitable candidate for this IT Support role is required to work shifts. Please see below: * Shifts run Monday - Sunday * IT Support will be on shift for 4 days and rest for 2 days * 4 days on each shift * 4am-1pm and 1pm - 10pm Essential Skills & Experience: * IT qualifications - Ideal * Previous IT Support experience * Full Driving Licence Benefits: * Free onsite parking * We offer a free Learning and Development portal that boasts thousands of courses * We also provide employees with Perkbox which enables discounts with most major retailers restaurants and leisure providers About ESP ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 20 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are head-quartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs in Hong Kong, Trinidad and Mexico. Our customers include many household brand names such as easyJet, United Airlines and Virgin Atlantic. We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients. Interested? Please apply today for a quick response.
This job was originally posted as