2nd Line Support Engineer

ShortList Recruitment Limited
Flintshire (Sir y Fflint)
£22k - £27k pa + benefits
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
2nd Line Support Analyst Flintshire £25,000 ShortList Recruitment are recruiting for a 2nd Line Support Analyst to join the support team and provide 2nd line support to a wide range of businesses around the UK. The company is a provider of complete office solutions, covering; voice, data and cloud hosting solutions. Typical responsibilities for the 2nd Line Support Analyst will include: - Taking escalated calls from customers around the UK - Remotely accessing customer environments to carry out detailed fault diagnostics - Providing excellent levels of customer service at all time - Travelling to customer sites as required for planned meetings or project work - Running daily checks on backups and carrying out preventative maintenance on customer environments - Preparing and building customer equipment as required - Completing small projects as required, including researching and testing new products and technologies The successful 2nd Line Support Analyst will have prior experience in a busy help desk environment and have commercial experience in areas such as: - Network fault finding and diagnostics - Network cabling and patching - Active Directory - Microsoft Exchange - Windows 10 & Office 365 - VMware and Citrix administration - Backup technologies The 2nd Line Support Analyst role is a fantastic opportunity for an enthusiastic help desk analyst or support analyst who wants to join a very friendly and busy team, in a business that has ambitious growth plans. The working hours for the 2nd Line Support Analyst role are 8:30 to 5:30, Monday to Friday and a company vehicle will be provided for any client visits, which typically occur once per week. There is no requirement for out of hours or shift work. The salary on offer for the 2nd Line Support Analyst is up to £25,000 (DOE) This 2nd Line Support Analyst role is based in Flintshire and is commutable from Chester, Deeside, Llandudno, Warrington, Runcorn ShortList Recruitment is acting as an Employment Agency in relation to this vacancy. ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis.
This job was originally posted as www.jobsite.co.uk/job/959134708