IT Support/Junior Apprentice

Recruiter
QA Ltd
Location
Reading
Salary
£10004 per year
Posted
25 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time
Employer Description: itQED is an IT support business run by a team of enthusiastic, qualified engineers based on the A4 near Reading. Our engineers are highly qualified in HP and Microsoft technologies and provide IT support to companies of all sizes in the area. itQED is a young and dynamic company offering great opportunities in the IT industry and the potential for good career progression. An opportunity to join a Value Added Reseller / Systems Integrator as a junior engineer. Initially the role would involve logging calls on the helpdesk, answering customer queries and learning customers IT systems. There would be a combination of remote support and hands-on work on customer computers alongside approximately 11 weeks training in IT at QA during the year. 2 days a week would also be spent on a customer site assisting with IT issues and learning about their network and common support issues. Technologies that the successful candidate would become familiar with would include: Windows 7, Server 2012, Exchange Server, Hyper V Virtualisation, Office, Cloud services, Networking, Storage. Key Responsibilities: - An enthusiastic and professional attitude and commitment to learning new skills. - An Interest in IT and career progression within the company. Enthusiastic, hardworking, attention to detail, polite. - Provide support primarily to high profile clients as part of Equity's the Service Desk team - Ensure an exceptional level of customer service and satisfaction - Escalation of requests/issues where necessary Required Skills: - A clean full driving license is essential as is a car due to anticipated working at 2 or more locations. - An enthusiastic and professional attitude and commitment to learning new skills. - An Interest in IT and career progression within the company. Enthusiastic, hardworking, attention to detail, polite. Additional Information: - Monday - Friday, 9am - 5:30pm - £10,000 per annum Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." Benefits & Future prospects: - Full time role opportunity on successful completion of apprenticeship.
This job was originally posted as www.jobsite.co.uk/job/959144723