1st Line Support Engineer

GCS Recruitment Specialists Ltd
£18k - £25k pa + Bonus
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
1st Line Support Engineer Salary: £18,000 - £23,000 Location: Swindon Job Role & Responsibilities: My Client are seeking a technically literate, highly motivated 1st Line Support Engineer to join the busy help desk. You will need to provide first level customer support within the IT Department. Log and Co-ordinate support calls between IT support, technical and development teams, business departments, Suppliers, and customers to ensure Service Level are maintained, monitored, escalated and reported, whilst maintaining high standards of productivity, quality and reliability to maximise computer systems availability. Main responsibilities - Identify opportunities to identify and participate in resolution of resolve first time fixes - Ensure all Customer IT Support issues and enquiries are logged, escalated and reported using Helpdesk system. - Co-ordination and resolution of Customer IT Support issues and enquiries, ensuring they are logged on the IT helpdesk systems escalated accordingly and managed to satisfactory conclusion. Support issues and requests sent via email should be logged on the IT Helpdesk system as a priority and within ½ hour of being received. - Assist with the maintenance of Service Level Agreements, escalation, Service analysis and reporting. - Perform enrolment-associated tasks and accurate maintenance of customer details on the Helpdesk System and asset register. Required Competencies - Confident and proficient in dealing with IT issues - Proven experience in working within a help desk environment - Excellent customer service skills - Thorough knowledge of Microsoft products - Active Directory, Exchange - Linux (desirable)
This job was originally posted as www.jobsite.co.uk/job/959139636