IT Technician Apprentice

QA Ltd
£10004 - £11992 per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Stephenson Group was established in 1856 and using 'Creative Chemistry', we create sustainable growth by making it simple for our customers to innovate. We're a leading innovator and manufacturer of speciality ingredients, bases and process materials, with expertise across multiple sectors - as diverse as personal care and cosmetics, to carbonated beverages, and textile finishing. A large percentage of the company's turnover is reinvested in chemical research, logistics, business communications and environmental initiatives. Stephenson Personal Care is a division of Stephenson Group, which develops and manufactures a wide range of speciality soap bases, alongside a new range of cosmetic ingredients, for the personal care industry. Our clients include The Body Shop, and we've also got Hollywood creds - testing out the real life viability of Brad Pitt's character's liposuction soap in the Fight Club movie, and providing the soap-snow in Die Hard 2 - just for fun! Our products were even used by US President Barack Obama as part of a presidential campaign stunt - and we once built an entire bathroom out of soap for a conceptual art student at Central St Martin's school of design. Key Responsibilities: Essential: - Providing 1st line hardware and software support to end users - Supporting all company desktops, Laptops, Printers, Apple Mac's and Tablets - Escalating issues to the IT Manager - Managing and Maintaining all AV equipment and providing support to users - Software deployment and support - Mobile Phone hardware and software support - IT Administration (Backup Management, document updates, system checks) - IT Asset Management - hardware logs, software logs, Software Licenses - Setup and administration of a new helpdesk ticketing system - Testing and evaluation of new technologies and Software - Assisting the IT Manager when required Desirables: - A basic understanding of Windows network environments (Windows Server 2008/2012 administration) - A basic understanding of network technologies such as DNS, DHCP, TCP/IP, VOIP & VPN skills. - Experience in a Manufacturing and Warehouse environment Required Skills: Essential: - Basic level of IT hardware maintenance and repair skills - A basic technical understanding of Apple & Android mobile technology - A basic understanding of Windows operating systems (Windows 7, Windows 10) - A willingness to learn - Knowledge of anti-virus software Desirable: - Excellent attention to detail - Good oral and written communication - Assertiveness and confidence - Enthusiastic and quick learner - Broad minded and open to being exposed to new technologies - A keen interest in IT and how systems work - Self-motivated - Presentable and professional at all times - Punctual Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." Future prospects: - The role offers long term security and the opportunity to progress into a permanent position.
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