Senior Cyber Security Incident Manager

United Kingdom
£40,950 to £76,100 dependent on experience
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Senior Cyber Security Incident ManagerLondonNorwich Job ID: R-54076 Full time Pay family: Information Technology Salary: Salary of £40,950 to £76,100 dependent on experience Role Description Working as part of the CISO Global Cyber Security Operations team (GCSO), to provide Cyber Incident management services Aviva markets; supporting regulatory, IT Security best practice, policy and business requirements. The service operates 24x7 on a rota based callout outside business hours. GCSO is focussed on providing resources and processes to detect and respond to information security/cyber events and incidents in order to minimize adverse impact to Aviva, its customers and partners. The individual will: - Join the GCSO team specialising in incident management and able to operate to a consistently high level. - Manage incidents, communication and escalations as appropriate within the existing framework. - Understand critical Aviva services and propose incident test scenarios for them. - Organise periodic tests with Aviva markets to ensure the service operates smoothly when needed. - Maintain all incident management documentation such as procedures; playbooks contact lists and other supporting documents. - Ensure alignment with Aviva reporting requirements. - Assist in global transformation of Global Cyber Security Operations; supporting funded transformation activities (as agreed with Global Cyber Security Operations Manager). - Identify and provide metrics, KPIs, reports and management information to demonstrate the effectiveness and evolution of the service. - Contribute to design, development and maintenance of security standards and controls. Essential Knowledge and Skills Qualifications - General Security certifications (e.g. CISSP, CISM, CEH, CISA, SANS GIAC, etc). - Vendor qualifications (e.g. Microsoft, CISCO CCNA, CCNP, CCIE, Blue Coat BCCPA, BCCPP, BCSAA.). Experience - Proven track record in similar role(s), managing security incidents and demonstrating the ability minimize impact in a timely fashion. - Effective stakeholder and customer management at all levels of management. - Able to distil complex problems/concepts/opportunities in to simple, easy to understand language. - Managing difficult issues with professionalism and diplomacy. - Managing multiple demands and effective handling of conflicting priorities. - Managing post incident reviews, identifying root causes and driving change to minimize recurrences. - Able to work collaboratively and effectively with other teams across the organisation and third party suppliers. - Good awareness of privacy concepts (e.g. international and industry standards, legal and regulatory constraints, etc.), commensurate with this role. - Effective stakeholder and customer management at all levels of management. Skills / Knowledge - Requires wide knowledge of IT industry and the ability to learn, often in pressured situations to be able to manage incidents involving all systems used by Aviva, its partners and suppliers. - Good appreciation/experience of typical enterprise detective and preventative security measures including but not limited to: - Threat Intelligence. - VMS. - Penetration testing. - Anti-malware. - Email/SPAM management. - Authentication mechanisms. - SIEM. - Firewalls, WAF, IDS/IPS; technology and governance. - Forward and reverse proxy technologies. - DLP. - In-depth knowledge of enterprise architectures and operations. - Good, practical knowledge of operating systems (Windows, UNIX, etc.) and networking technologies. - Good communication skills. Additional Information What will I get from this role: - Salary of £40,950 to £76,100 dependent on experience. - Annual performance related pay review and bonus. - Defined contribution pension scheme. - Generous holiday allowance. - Excellent flexi-benefits package. Bring to Aviva what makes you different and we'll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.
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