Digital Channel Executive

Recruitment Genius Ltd
£20k - £23k pa
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
As Digital Channel Executive, you'll have the opportunity to manage the day-to-day performance of stickee's main insurance comparison service, which it operates for this british price comparison website-based business. Key responsibilities - Work with the Head of Insurance to understand performance, trends in behaviour and identify opportunities to grow the channel's competitive footprint. - Set up and manage performance Management Information (MI) and translate data into insight both internally and externally to their main client. - Support the relationship management of our strategic partner to drive aggressive growth within the channel. - Deliver a first class provider service and maximise income for the company. - Maximise commercial opportunities through development and idea generation to support alternative business models. - Drive the development of MI and performance analysis to deliver conversion improvements and widen their client's competitive footprint. - Focus on understanding and driving performance improvements through the use of data insight. - Provide market insight to the team through competitor research activity and sharing an interest in the industry through attendance at events, keeping abreast of movements/opportunities within the market. - Work closely alongside our technology colleagues to ensure they develop the best solution possible for our client. Main Duties and Activities - Review performance MI daily/weekly/monthly to understand the drivers of current performance. - Proactively challenge and suggest opportunities to increase channel performance. - Develop capability to provide performance management information to our key partner on a regular basis. - Demonstrate a high level of analytical ability and translate data into actionable insight to generate growth for our client. - Share performance MI in a compelling manner which enables us to make recommendations for improvement to; a. Product offering b. Enhance customer experience and increase conversion c. Extend their competitive footprint - Be proactive in providing feedback to the development/comparison teams based on competitor research to drive forward customer journey/experience enhancements. - Identify, manage and resolve day-to-day client issues and requirements and escalate to the Head of Insurance where required. Essential Skills & Experience - Strong numerical skills and comfortable working with data - Excellent process analysis and documentation skills. - Process and data lead in their thinking to drive the right outcomes and deliverables for partners. - Able to prioritise work. - Internal and external relationship management. - Self-starter. - Excellent organisation skills and strives for perfection (attention to detail) - Confident communicator - telephone and face-to-face. - Able to respond quickly to issues.
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