Service Desk Technician

Smart Recruit Online Ltd
£23k - £28k pa
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
If you are looking for the next step in your career and have experience delivering 1st class IT Support? We would like to speak with you! An exciting opportunity has arisen to join our business as a Service Desk Technician. The successful applicant will provide IT support to multiple sites across the UK. The role is full time, 37.5 hours per week - Monday to Friday. Key responsibilities: * Deliver a 1st class IT support experience to our users across multiple sites in the UK. * Troubleshoot and resolve user IT support requests in a professional and efficient manner within agreed SLA's. * Provide customer focused 1st and 2nd line support * Customer facing / remote take over and telephone based support. * Completing the onboarding / offboarding process * Laptop/Mobile/Desktop build and provisioning including asset register management. * Documenting all IT tasks within the service desk tool or IT document library. * Project work when required Service Desk Technician | IT | Service Desk | IT Support | SQL Server | SharePoint | Database Management Essential Criteria: * Good verbal and written communication skills * Initiative and a proactive approach * Active Directory administration - user accounts, profiles, security, groups/OU management, group policy * Exchange server mailbox administration * Microsoft Office 365 administration * Good IT skills to include the use of database systems, Outlook, Word, and Excel. Desirable Criteria: * Familiarity with Microsoft Azure Active Directory * SharePoint and SharePoint Online * IP Telephony/Unified Communications * SQL Server database management and queries Additional Salary: 25 Days Holiday, Health Cash Plan, Perkbox. About Us: We are one of the UK's leading providers of occupational health services. Established in 2002 by a group of occupational health professionals, we have experienced strong, steady growth. Our clients include leading names across a wide range of sectors including aviation, construction, engineering, manufacturing, retail, utilities and the emergency services. Our team brings together many of the UK's finest practitioners and teachers in all relevant healthcare disciplines. Our services are comprehensive. We offer a full portfolio of occupational health services, combining them into bespoke programs that suit your organisation's people and their needs. We also provide innovative medical care training courses that give personnel the skills they need to handle medical emergencies. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The information you have submitted will be held and used by us in accordance with the provisions of the Data Protection Act 1998 and all relevant subsequent legislation. This information will be held and processed for the purpose of recruitment and personnel administration, and statistical and business analysis. We will retain the information of unsuccessful applicants for no longer than is necessary taking into account current guidance
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