Property Claims Handler

United Kingdom
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Property Claims Handler Perth Job ID: R-56513 Full time Life is full of unexpected twists and turns but for every situation, Aviva is on hand to make things simple and keep customers protected. Joining our Claims Team you'll have a vital role to play. Within our Claims Centre of Excellence, every one of our people is a great communicator, listener, investigator and decision maker. Our professionals sort out insurance claims with the maximum efficiency and minimum fuss, in an attractive environment. We pride ourselves on our Systems Thinking approach and we are continually looking at ways of enhancing our Customer Service. We know that making a claim can be a stressful time, but by having a dedicated team of Claims Professionals, our customers benefit from a seamless and efficient service for the duration of their claim. Duties & Responsibilities Unlike a call centre where you are continually taking inbound calls, in this role you'll follow up on the claim which may involve dealing with Third Parties, negotiating settlements as well as taking calls from customers looking to make a claim. You'll talk and listen calmly to our customers, knowing just the right questions to ask to obtain relevant information to assist you in processing their claim. You'll enjoy taking personal responsibility for your own workload, continually reorganising and prioritising to ensure you deliver great service for our customers. With your strong work ethic, Systems Thinking approach and even stronger customer focus, you'll be able to put yourself in our customer's shoes ultimately minimising the impact of the claim to them. Your behaviours will align to our Values (Care More, Kill complexity, never rest, create legacy) Working hours for this post will be 35hours p/week, Monday - Sunday 08:00am to 21:00pm on a shift rota Basis Essential Skills and Knowledge: - Excellent communication both written and oral together with questioning skills - Exceptional attention to detail - Strong negotiation and influencing skills - The ability to listen and reason empathetically. - A natural curiosity to identify improvements with a positive mind set and a can do approach - Able to deliver superb customer service - Prepared to take on challenges - A strong drive to do the right thing for our customers - No previous claims or insurance experience is required as full training will be provided. Benefits - Starting Salary of £17,000 pa DOE with the potential to reach £25,400 via our pay progression model. - Defined contribution pension scheme - Income Protection - Generous holiday allowance - Excellent flexi-benefits package - Onsite Parking - Onsite Gym - Local Convenience including store and ATM - On site Cafeteria
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