IT Support Analyst

Reed Technology
Bristol (City Centre)
£21k - £26k pa + Benefits
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Our client, a well-established and growing organisation based in central Bristol, are currently looking for a Support Analyst to join their current team on a permanent, full time basis. The purpose of this role will be to provide 1st and 2nd line support for their clients bespoke software. This is a perfect opportunity for Computing / Technology graduates or those who have had 2 Years' experience within an IT role, preferably supporting Bespoke applications and software. My client is looking for those who have excellent customer service and communicational skills. Duties Include: * Answer all support requests in a timely and professional manner * Entering all phone calls, voicemails and emails into the IT Service Desk call logging software * Controlling and owning all calls logged from initial assessment through to resolution whilst ensuring the customer is kept informed of the situation * Escalate to third line support if all other options have been exhausted * Provide advice, help and support in response to customer queries. Help them to access our services * Assist with setting up databases and other tasks for customers * Setup new devices for dispatch * Maintain and update information systems and, if required, databases to ensure that customer service details and information are accurate * Contribute to improvements in service delivery by suggesting how processes can be handled better Person specification: * Demonstrate practical experience providing customer support * Be patient and effective when dealing with difficult customers * Be able to engage and communicate effectively with a range of customers * Have strong and proven numeracy and writing skills * Maintain attention to detail * Have sound IT skills and experience of a range of software packages * Enjoy problem solving & helping customers with patience under stress * Be a team player, hardworking and proactive This is a permanent, full time role based in Bristol offering up to £25,000 per annum. If you are interested in this position please apply as soon as possible, I look forward to hearing from you. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
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