Service Delivery Manager

Reed Technology
£45k - £50k pa + Benefits package
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Service Delivery Manager / IT Operations Manager / SAP Delivery / Permanent Vacancy / Solihull / £45,000 - £50,000 I am recruiting on behalf of my industry leading client for a Service Delivery Lead / Operations Manager to join their highly collaborative IS Operations Team on a permanent basis to manage the delivery of service to their customers & continuing to service a new SAP based system. The successful candidate will be responsible for; - Managing the day to day delivery of the service to customers ensuring that all issues are managed to a high standard. - Quickly form an understanding of the challenges and requirements of IS Operations in supporting the business in delivering to customers. - The ability to use problem solving techniques in order to make quick and informed decisions on critical activities that may impact customers. - Manage or Facilitate virtual teams in the delivery of regular or ad-hoc customer related services. - Negotiate win / win solutions for both client and it's Customers. - Identify and implement improvements in the current service that will benefit customers using the Continual Service Improvement process. - Work closely with the third party suppliers and other members of IS Operations to deliver a centre of excellence. Qualifications, skills & experience required are; - Good attention to detail - Strong communication skills - Excellent written skills - Reporting skills - Strong analytical and problem solving skills - SAP experience would be beneficial - Knowledge of Change and Release management - Excellent time management skills - Good people skills and evident ability to influence. - 5+ years experience in a IS or Operational Support environment - ITIL v3 Foundation Level - Proven ability to manage conflict resolution - A proactive individual is essential for the role - Experience in managing KPIs If you would like to apply for this position please send a copy of your up to date CV to Sam Griffin using the links provided. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
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