IT Service Desk Level 4 Apprentice

QA Ltd
£6825 per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
The company design and deliver award winning IT Infrastructure solutions and services, supporting some of the UK's biggest names in the private and public sectors, driving technology and providing real return on investment. Recognised for outstanding client services and technical expertise, they have been providing best of breed, affordable, innovative IT solutions since 1997. As an IT Service Desk (Level 4) apprentice you will be a vital addition to our specialist Monitoring Team, you will be the very definition of pro-active personified. Working with a rapidly expanding customer base, we are looking for someone dynamic to grow with our team. You will be responsible for proactively monitoring a wide range of customer based technologies using both NOC and Security specialised monitoring. Working closely and building relationships with our customers you will be both discovering and preventing potential issues within their environment, with a view to minimalising down time and loss of productivity. Key Responsibilities: - Working within the IT Support Team to provide timely and accurate logging of support cases raised by customers by phone and email - Maintaining and supporting our internal infrastructure. - Managing incidents ensuring regular updates & ensuring Service Level Agreements are met. Resolution of support cases - Providing support to the company's internal users - To provide a professional image to the company's clients at all times Working closely with the companies clients to provide the best service possible & upholding customer satisfaction - Ability to create great working relationships with customers to provide an excellent customer experience Required Skills: - Excellent IT Skills - Previous experience of working in a support desk environment. - Ideally have already undertaken a Level 3 apprenticeship - Good communication skills - Good telephone manner - Excellent written English - Organised - Willingness to learn - Possess a 'Can Do' attitude and be enthusiastic and approach each task with a a positive attitude - To want to work within team and progress the role - High level attention to detail and ability to prioritise tasks Qualifications: - Monday - Friday, 8:30 - 5:30 - National Minimum wage or higher depending on experience Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce." Benefits (Additional Information): - Great career opportunities on successful completion of the apprenticeship, all previous apprentices have gone on to secure full time roles within the company - Regular pay reviews - Quarterly personal development reviews
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