Service Desk Analyst

TaTa Consultancy Services Ltd
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Dear Candidate, Greetings from TCS !! We are hiring for Service Desk Analystrole. Mandatory: Security cleared candidates required. Role Purpose: The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications / computer systems / handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution. Role & Responsibilities: - To act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. - Receiving, logging and managing calls to their conclusion from internal staff via telephone and email. - Responsibility for troubleshooting IT related problems from software / applications to hardware, such as desktops, laptops, printers and iPhones of the accounts designated users. - Responsible for troubleshoot basic issues operating system, network, email and shared resources such as network shares, printers etc. - Log all customer contacts in CRM tool and take ownership of incidents to their desired conclusion. - Installation of all applications and resetting passwords to all enterprise applications. - Escalate unresolved calls to various application and infrastructure support teams. - Closely monitor and meet ticket SLA targets. - Effective time / task management, as well as the ability to be flexible and creative on any given task. - Operating within a 24*7 Service Desk operation, as per agreed shift rota. A bit about us.. Who We Are: Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global businesses, ensuring a level of certainty that no other firm can match. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India What We Offer: TCS offers a consulting-led integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model (GNDM ), recognized as the benchmark of excellence in software development. Lineage: TCS is part of the Tata group, one of India's largest industrial conglomerates and most respected brands. TCS has over 300,000 of the world's best-trained consultants in 46 countries History: TCS was established in 1968 as a division of Tata Sons Limited. TCS Ltd. got incorporated as a separate entity on January 19, 1995.
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