Service Desk Analyst

Recruiter
TaTa Consultancy Services Ltd
Location
Warrington
Salary
£23k-25k
Posted
25 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time
Dear Candidate, Greetings from TCS !! We are hiring for Service Desk Analystrole. Mandatory: Security cleared candidates required. Role Purpose: The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications / computer systems / handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution. Role & Responsibilities: - To act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. - Receiving, logging and managing calls to their conclusion from internal staff via telephone and email. - Responsibility for troubleshooting IT related problems from software / applications to hardware, such as desktops, laptops, printers and iPhones of the accounts designated users. - Responsible for troubleshoot basic issues operating system, network, email and shared resources such as network shares, printers etc. - Log all customer contacts in CRM tool and take ownership of incidents to their desired conclusion. - Installation of all applications and resetting passwords to all enterprise applications. - Escalate unresolved calls to various application and infrastructure support teams. - Closely monitor and meet ticket SLA targets. - Effective time / task management, as well as the ability to be flexible and creative on any given task. - Operating within a 24*7 Service Desk operation, as per agreed shift rota. A bit about us.. Who We Are: Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global businesses, ensuring a level of certainty that no other firm can match. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India What We Offer: TCS offers a consulting-led integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model (GNDM ), recognized as the benchmark of excellence in software development. Lineage: TCS is part of the Tata group, one of India's largest industrial conglomerates and most respected brands. TCS has over 300,000 of the world's best-trained consultants in 46 countries History: TCS was established in 1968 as a division of Tata Sons Limited. TCS Ltd. got incorporated as a separate entity on January 19, 1995.
This job was originally posted as www.jobsite.co.uk/job/959115132