Junior Warranty Assessor - Colchester

MSX International Limited
£17,000 - £21,000 per annum
25 Sep 2017
05 Nov 2017
Contract Type
Full Time
Based in Colchester Working within an experienced team assessing automotive warranty claims which are bought into review; assisting the Retail network in the correct submission process for a premium brand manufacturer. Main purpose of the role - The Warranty Claims Assessor is responsible for the assessment of warranty repair claims submitted by the Retailer network and carrying out the supporting administration. - All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and provide information and recommendations at all times. Claims should be authorised, amended or rejected accordingly. - The Warranty Claims Assessor will provide remote support for the Retail network on correct claim submission and warranty policy guidance Candidate Responsibilities - Working in a team of up to nine assessors in an open plan office - Record data as required into a bespoke computer application (training provided) - Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail - Analyse data received from Retailers and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns - Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims - Administer the necessary documentation to support the warranty claims - Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology - Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required - Complete all work to a minimum quality requirement assessed by MSXI and customer management - Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9001 etc.) as determined by the Group Leader / Project Management / Account Manager - Write and circulate data to other Helpdesk Engineers/ Warranty Assessors / Project Management / Customer / Customer Retailer staff when necessary - Liaise with Retailer personnel at all levels - Liaise with Group Leader(s) / Project Management / Account Manager on Case Histories, trends and analysis - Liaise with Customer Engineers / Staff on all issues associated directly with Prior Approval Helpdesk/Field Warranty Assessors obtaining clarification from the Group Leader / Project Management / Account Manager if required - Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs - Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, and Timesheets etc.) - Cover other colleagues workloads over periods of vacation and sickness Candidate Specification - The ideal candidate will have either Retailer, Dealer Franchise or OEM warranty background, with demonstrable automotive warranty and technical experience. Other Dealership positions may be considered if experience is relevant to the role - Customer experience would be judged a significant advantage - Confident in technical concern resolution, use of telephones, computers and web based applications - Work to tight time schedule, producing and maintaining a high level of quality - Flexible to cover additional hours around holidays, sickness and peak trends - May be required to drive vehicles and therefore should have a valid driving license and be capable of driving manual and automatic transmission vehicles - Must be prepared to travel if required for up to one week at a time as requested by Project Management - PC literacy is essential Competencies and Skills required - Team player but must have a pro-active approach and provide new ideas for continuous improvement. - Process orientated with attention to detail - Logical thought processes; inquisitive and capable of non-leading questioning - Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills - Experience having worked with a high-performance, collaborative, constructive peer group is a plus - Can demonstrate a high degree of being able to work on own initiative and motivation - Enthusiastic, flexible and proactive personality - Personal qualities of integrity, credibility, and a commitment to and passion for the brand. - Strong business acumen, customer focus and automotive knowledge - Strong organizational and time management skills - Numerical personality Reporting to - Warranty Programme Manager Working hours - Full time and prepared to work flexible when needed What we offer - Competitive salary (£17,000 - £21,000 per annum) - Other company benefits: - o 25 days annual leave (pro rata) - o Company contributory pension plan - o Cash back health care scheme (benefit value approx. £675) - o Life assurance - o 20 days full pay sick days (after three months service) - o Salary exchange childcare vouchers - o Car salary exchange scheme Application Email your CV to Dan Lombard on ********************** MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
This job was originally posted as www.jobsite.co.uk/job/959125862