Senior Support Engineer

polkadotfrog Ltd
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Senior Support Engineer polkadotfrog are currently hiring a Senior Support Engineer to join our growing client in Cambridge who have a new opportunity due to positive internal promotions. This is a fantastic opportunity to join a technology team offering services globally on a 247 basis with huge opportunities for personal growth and development. As the Senior Engineer you will be undertaking diagnosis and investigations to address technical issues or adverse trends and you will be acting as a point of escalation for technical issues from Junior Engineers and 1st Line Engineers. As the senior you will be providing technical mentoring and documentation to benefit the team whilst actively communicating status's of issues/events and track actions to ensure appropriate audit trail is in place. Applicants will ideally have experience working within a global environment and have outstanding organizational and oral skills. The successful candidate shall have a strong knowledge of Microsoft Servers and technologies with solid SQL skills. It is essential you have worked supporting Virtualised Environments working with SAN, Cloud technologies and ideally real-time environment's. Essentials: - High personal integrity, reliability and dedication - Level head, calm and clear thinking, open minded and flexible - A thirst for learning and continued professional technical development - Highly developed communication skills, with an ability to communicate complex issues/problems to non-technical stakeholders. - Experience of Microsoft Servers and Technologies .Net and SQL, virtualization, security, SAN, cloud technologies. - Availability for On Call rota cover - External customer facing skills within a support desk - Experience Supporting a web based internet service - Proven experience in a 'real time' mission critical environment. - Track record working with customer support teams and development - Experience of virtualisation, security or SAN and cloud.
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