Technical Support Officer

Recruiter
Executive Resource Group Ltd
Location
Lancashire
Salary
£140 p day
Posted
25 Sep 2017
Closes
03 Nov 2017
Contract Type
Contract
Hours
Full Time
Technical Support Officer Location: Lancashire Type: Contract role Duration: 12 weeks initially Rate: £140pd Scope To undertake ICT Technical tasks required in the support, implementation and maintenance of ICT platforms and systems. Key Skills and Experience * To provide the highest standard of customer service and assisting customers to access ICT support services * Be fully proficient in all aspects of customer service delivery and deal appropriately with sensitive and confidential information and meet agreed quality and quantity targets. * The ability to work without close supervision, using initiative and making minor decisions. * To undertake technical administrative tasks in line with documented processes. * Broad range of technical knowledge across an IT Service business area * Demonstrate a willingness to take on extra duties. * You must be prepared to work flexibly across the hours on various shift patterns from 8am to 6pm. * Occasional requirement for physical effort and to work out of office in terms of installing and/or removing equipment from a variety of council sites * Assisting with the supply, installation, maintenance and repair of IT hardware and software * Delivering and recovering IT equipment (must have a driving licence) * Arranging the safe packaging and return of faulty equipment * Be polite and professional at all times in possibly difficult, stressful and challenging situations Technical Support Officer Technical Support Officer Location: Lancashire Type: Contract role Duration: 12 weeks initially Rate: £140pd
This job was originally posted as www.jobsite.co.uk/job/959112784