IT Service Desk Analyst

RH Finance & Accounting
£8 - £10 p hour
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
The Role: We are recruiting for a Temporary IT Service Desk Analyst, for a company based in South Leicestershire. The role is to provide a single point of contact for the Internal Business Customers and External IT suppliers, via Telephone, Email, Web and Fax. When required working closely with Second and Third line support teams to facilitate the restoration of normal operational services with the minimum of business impact on the customer. Key Responsibilities: - Strong Communication skills and business awareness - A strong customer focussed approach with excellent troubleshoots skills and exceptional customer service skills - Understand technical subjects and explain them to a non-technical audience - Manage and coordinate workloads individually and utilising resource from other teams - Must have an aptitude towards continuous improvement - Conscientious, self-motivated team player with the ability to work on their own initiative - Desire to exceed customer expectation and be a true ambassador of IT - Able to take ownership of a problem through to resolution Your Profile: - Office 365 Admin Centre Administration experience - Office 365 Exchange Admin experience - 12 months experience of working in a Service Desk environment - Basic knowledge of Windows Operating Systems including Windows 7 - Knowledge of Basic Active Directory user administration - Desktop troubleshooting skills - Understanding of LAN\WAN technologies - Experience of working with 3rd party suppliers - Experience of working with 3rd party suppliers, in particular BT , SCC and M2 - History of working in the construction or house building sector would be advantageous The Company: The client is a Construction business based in South Leicestershire. They are a FTSE 250 business and one of the UK's leading housebuilding, regeneration and construction groups with revenue. Salary & Benefits: - £8 - £10 per hour - Free parking Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
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