2nd Line Deskside Support Engineer - Swindon

Es Field Delivery Uk Ltd
£20,000 - £23,500 based on experience
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
We are currently looking for highly customer-focused and enthusiastic Deskside Support Engineer with a genuine interest in solving peoples IT issues. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams. Based in Swindon, you will be supporting a customer who sets high standards for themselves and expects the same standards of FDS as their support provider. You will be a member of the broader team of 4 people supporting the Swindon site, and providing ad-hoc support to other campuses in the UK. The successful candidate will be required to provide Hands-on Network/telecoms work, and must possess excellent organisational skills and have a proactive approach to managing their workload. Key Responsibilities & skills required: You will be a member of the IT Services team which provides deskside support / remote support and managed services. The managed service is strictly controlled via SLA's and KPI's, and one of the main responsibilities for this role is to meet or exceed these standards. - Excellent Customer service / Customer facing skills - Networking and Telecoms background essential - Strong troubleshooting and analytical skills - TCP/IP, DNS, network protocols and best practices - Cisco / Aruba hands-on experience in a LAN / WAN environment - Experience with Microsoft operating systems such as Windows 7, 8.1 and windows 10. - Office & VPN - Good communicator with good interpersonal skills. - Stock management This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few. Apply now for consideration!
This job was originally posted as www.jobsite.co.uk/job/959113256