2nd Line Support Engineer

Dorydale Limited
United Kingdom
25000 - 40000 DOE
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
2nd Line Support Engineer Location: Oval (SW9) - near Oval Tube Station Due to ongoing growth we're looking for an able and progressing 2nd line tech to join our friendly team at our fab new offices near Oval Tube. The Company: Co-Operative Systems is a Dell Certified Partner, Microsoft Gold Partner, ISO9001, Security Essentials and Investors in People accredited VAR. The job will involve contact with many clients on a day to day basis at lots of locations. There is plenty of scope for innovation and self development. The company has over 175 regular clients these are mainly charities and similar not for profits, nice people and important work. We have a good 20 year+ track record. 2nd Line Support Engineer Duties: - The work involves service desk support, team management and some installations, and site management . - Dealing with calls to the service desk and resolving problems efficiently to meet SLAs - Liaison with senior staff and 3rd parties eg Dell /Microsoft./Symantec to provide timely escalation and fixes as needed. - Project and installation work remotely and onsite - Audits & business development:undertaking site audits, gathering essential information, assessing the site for developments /enhancements - Keeping up to date with IT developments and acquiring new skills Hours and Location - Typically 37.5 hours per week, rolling shift pattern, Office, work from home. early/evening, and weekends - Weekend work where required (time off in lieu/or extra pay as desired) - Typically 75% of work will be office based but there is a frequent requirement to visit client sites when needed. - Most of the work will be in the London/South East area but occasional travel to other UK/EU cities is occasionally required. Person You will need to be enthusiastic about IT, logical, qualified to Comptia/MCSE level or similar and keen to learn more, self teaching , able to move up to PC weight items, good with people. and flexible in helping us meet our clients needs. Development of the role: We will provide opportunities to improve skills levels both technical and general skills , including on the job exposure to major products , access to Microsoft/Dell/HP partner programmes and we will also pay for appropriate training materials and self study. Salary and Benefits: - Competitive salary package (dependent on skills & experience) Plus Benefits : - Monthly travel costs London Zones 1+2, and cost of mobile phone use. - 20 days paid leave (pay in lieu if not taken),plus 8 statutory days+ other generous company benefits (This a direct hire, not an agency and no agencies need apply).
This job was originally posted as www.jobsite.co.uk/job/959102331