Desktop Support Engineer

GCS Recruitment Specialists Ltd
United Kingdom
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Key Responsibilities of the Role - Provide IT assistance and support to end users - Troubleshoot and repair local hardware and software issues - Install, configure, administer and maintain IT equipment (desktops, laptops, printers and network peripherals) - Setup of new IT equipment - Maintain standard builds for systems - Provide phone and in person support - Maintain accurate inventory and records of hardware and software assignments - Administer solutions to meet customer needs - Create and maintain technical and problem/resolution documentation Job Requirements Essential / Minimum Criteria - 2 +year experience working as a Desktop Support Engineer - Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting - Good knowledge in Windows OS installation and troubleshooting - Good knowledge in MS Office application and business application support - Experience supporting Windows clients in a managed desktop environment - Experienced in supporting printers - Experienced in supporting mobile devices and mobile OS - Excellent English - ITIL knowledge Desirable Criteria - Comptia A+ - OEM Certifications for support and maintenance of PCs, laptops - ITIL Foundation V3 - Experience working on transitions.
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