Technical Support Officer (IMOS)

Morson Projects Limited
£20 - £25 per hour Ltd, neg DoE
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Morson Projects are currently recruiting three Technical Support Officers to provide technical support to the Integrated Merlin Operational Support (IMOS) contract. The main focus of the role is to provide technical support to IMOS, to ensure that the appropriate support solution (technical /material) is provided within the required timeframe, maintaining aircraft availability. The successful Technical Support Officers will support a multi-disciplined team to resolve technical queries and ensure that the associated processes, procedures and performance levels are being maintained to the levels stipulated within the IMOS contract. Ideally candidates will have previous experience of the Merlin (AW101) platform, bringing valuable operational and engineering experience with them. Out of the three opportunities, two of the positions are based in Yeovil and the third will be stationed at RNAS Yeovilton. Due to the current work load we are seeking applicants with experience covering Avionic and / or Mechanical disciplines. Key Job Accountabilities : - Work with /co-ordinate a team of Aircraft Designers/ Support Engineers to ensure that a responsive, professional and cost effective technical support advisory service is provided at all times which maximises customer satisfaction - Technical support should be focused on IMOS availability both at forward air-stations and on site at Yeovil, to meet the requirements of the contract and the airworthiness requirements of Industry and the Authority, focused around aircraft/component availability. - Arrange and attend customer and supplier meetings as required. - Prepare specific reports, briefs and presentations as required in support of IMOS activities. - Maintain accurate and detailed records of all query responses. - Visit the On Site Support Teams as required. - Ensure that technical and commercial issues are brought promptly to the attention of the - Have due regard for Airworthiness Issues within customer support activity, ensuring that these are correctly tasked and reported to senior management. - Provide MoD Merlin customers with a focussed point of contact. - Monitor technical query response times and hasten those which are late and require additional focus to resolve - Maintain awareness of issues, repeat issues, trends etc - impacting availability, cost and customer satisfaction - identify for root cause resolution across the fleet. Essential Knowledge, Skills & Experience - A formal engineering qualification at HNC level or equivalent relevant experience. - Experienced in air engineering issues in a military rotary wing environment - Excellent technical knowledge of the UK Merlin aircraft and its support requirements, both operational and maintenance. - An understanding of the IMOS contract and the technical support element of IMOS. - Familiarity with the tools and techniques employed by MoD in the delivery of technical support - Thorough knowledge of applicable UK MoD defence standards and aircraft support procedures, including asset recording systems - A working knowledge of GOLD esp including being able to interrogate the system and request reports. For further information and to apply please contact Matthew Thompson at Morson Projects.
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