IT Service Desk Analyst

Conviviality Retail
Up to £24,000 per annum
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
We have a fantastic opportunity for an IT Service Desk Analyst to join our IT Team based at our head office in Crewe, Cheshire. In return we offer a salary of up to £24,000 per annum. This is a 3 month fixed term contract role. Conviviality Retail is an exciting place to work; a growing, ambitious and fast paced business with a team who want to make a difference. We are the UK's largest off licence operator with a growing convenience offer under our fascias of Bargain Booze, BB's Warehouse, Wine Rack and Select Convenience across over 700 stores. The successful IT Service Desk Analyst will play a key role in providing first and second line technical support to our internal staff. You will act as a point of contact for phone calls and emails from staff regarding IT issues and queries, taking ownership of your colleague's problem in order to ensure they receive an effective and timely solution to minimise any impact on operational delivery. As our IT Service Desk Analyst you will: - Troubleshoot IT related problems for laptops, PCs and mobiles - Log all calls in the Service Desk call logging system - Follow up the status of problems on behalf of the user and communicate progress in a timely manner - Maintain a high degree of customer service for all support queries and adhere to all service management principles - Create user accounts, reset passwords, create groups etc. - Arrange for external technical support where problems cannot be resolved in house - Complete associated administration duties to a high standard. Our ideal IT Service Desk Analyst The ideal candidate will have experience in a similar IT Service Desk or Call Centre role, with a strong working knowledge of incident management experience. You will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. You will have a strong knowledge of Microsoft Windows 7 and Office 2013, including using and troubleshooting within a network environment (permissions, calendar sharing and delegation). In return, our IT Service Desk Analyst will receive a salary of up to £24,000 per annum. This is a fantastic opportunity for some who is keen to further develop their IT career, with opportunities to get in involved in a wide range of day to day and project based activities. To apply for the role of IT Service Desk Analyst please click 'apply' now! We'd love to hear from you!
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