Mandatory Training Officer (Trainer)

Logic Enterprises
United Kingdom
£27,060 per year + Benefits
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Jewish Care has embarked on a digital transformation journey. This is an exciting time to join an organisation that is driving forward new ways to revolutionise its internal operations to enhance care and deliver high impact quality services to more people who need them. We see digital technology as an enabler. We know it's important to empower our staff with the right skills to help realise the changes we need, and we have identified an exciting new role that will help our people acquire and develop those skills. As a Mandatory training officer / trainer, you will be enthusiastic about delivering engaging training for various mandatory training needs, including Manual Handling. You will be confident about liaising with the Health and Safety Manager around Fire Safety. The successful candidate will be responsible for identifying training needs and working with the team to produce up to date training materials and evaluating progress of participants. This evaluation will be both during the training and on an ongoing basis during their working life. You will travel across our various resources and work with managers to deliver training courses for staff. You will be comfortable with a wide range of delivery methods and will be able to flex your style according to your audience. You will have strong interpersonal skills and a demonstrable enthusiasm for learning. You will also have an existing knowledge of Manual Handling and Fire Safety in the Health and Social Care industry. You will be a person who stays up to date with current training trends and provides creative ideas about how these can be successfully applied. You will understand the benefits of a coaching style and be keen to support learners and resources in the ways that suit them best. This will also include working with our assessor to coach on the job and support in their working environments. Having a real understanding of what is important is critical - you will be enabling your learners to have safe working practises as well as an understanding of the implications of not following processes. You will be part of the Learning and Development team and will work collaboratively with colleagues across the organisation. Principal accountabilities / responsibilities - Having a flexible and adaptable approach to training delivery -full of enthusiasm and passion for training and able to get the best out of your delegates. - Working collaboratively with colleagues and volunteers to understand and deliver the training needs for mandatory training across the organisation. - Having self-confidence to liaise with and challenge our managers to ensure that the organisation gets the best possible support from learning and development. - Being able to organise yourself, managing your diary and consulting with our resources to ensure attendance. - Being able to create and understand reports to track attendance and chase people as appropriate. - Staying up to date with current training design and delivery trends and providing creative ideas as to how these could be successfully tailored and applied in Jewish Care. - Evaluating the effectiveness of training and learning outcomes. Apply changes and think creatively to respond to feedback. - Being able to understand and demonstrate the importance of working with a person-centred approach and transfer that learning to your delegates. - Mentoring and upskilling other colleagues and Jewish Care volunteers in the subject matter, content, and course delivery techniques. - Raising awareness and promoting training to different groups of staff during face to face meetings, presentations and events. - Providing excellent customer service to all staff in a way that will motivate and empower them to develop their skills and knowledge. - Maintaining accurate and coherent data and records using the most appropriate methods to be able to communicate with the wider organisation, along with the ability to analyse key information and make decisions based on needs. - Being flexible and responsive to the different training needs of staff across Jewish Care, and be sensitive and considerate in how these are addressed. Qualifications, Experience, Skills & Knowledge - A relevant teaching or training qualification and / or - A Manual Handling trainer qualification or equivalent Experience - 2 years minimum face to face training experience of Manual Handling, preferably in the Health and Social care setting (Desirable). - Experience of working with staff and volunteers at all levels. - Ability to deliver manual handling training to a variety of levels. - Coaching skills and experience in on-the-job learning. - Understanding and experience of the suite of mandatory training courses in Care Homes. - Experience of design, production and delivery of new training and associated materials. - Previous experience of using databases and e-learning software (Desirable). Skills & Knowledge - Strong interpersonal skills to support our diverse workforce - Engaging and lively delivery style with desire to challenge the status quo - Ability to work in a variety of settings and be adaptable to the needs of individual delegates and their managers. - Computer and technology literate - have a digital understanding and ability to monitor and account for training progress. Experience with e-learning software is desirable. - Confidence to deliver engaging training and learning sessions to a variety of delegates. Driving Results - Ability to prioritise and manage own workload. - An organised self-starter, with good time management skills. Communication - Good verbal and written communication, which can be adapted to the needs of the audience. - Good presentation skills. Managing Performance - Can demonstrate ability to use initiative appropriately and work independently without direct supervision. - Excellent reporting skills as well as ability to manage upwards as appropriate Supporting People - Can demonstrate strong interpersonal skills that engage the learner and is responsible and flexible to the needs of others. - Can demonstrate ability to build supportive, trusting relationships with others. - Can demonstrate an understanding of the challenge of and sensitivity and patience needed to support learners of all abilities. Development - Ability to work on own initiative and contribute to the effectiveness of the team. - Can take responsibility for their own development and willing to attend appropriate training. - Commitment to delivering a high quality, flexible and responsive service. Jewish Care Priorities - Strong commitment to the Jewish Care values and providing an excellent customer experience. - Can demonstrate a willingness to learn about and adapt to the Jewish way of life and its impact on providing care within the community. - Motivated to develop knowledge of the community and how the service operates within it - Demonstrate the ability to be an ambassador for Jewish Care - Willing to work in a multicultural environment Other requirements Full UK driving licence and/or the ability to use public transport to visit our different sites Benefits Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day?s annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more. About Jewish Care is a leading communal organisation. We are the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week. Approximately 1500 staff from multi-cultural backgrounds together with 3,000 volunteers help to maintain their service. It provides a wide range of services to help meet the community?s physical, social and emotional needs, both directly and in partnership with other organisations. We care & support many people including; older people with dementia, disabilities, mental health needs and Holocaust survivors and many more. We aim to make a positive impact on the lives of Jewish people by creating excellent social care that enhances well-being and inspires them to stay connected to their community. The organisation is committed to finding innovative solutions tailored to the people who use their services. We are a proud to be multi award winning organisation. Prestigious awards and accolades they have received include; The Skills for Care Best Employer for over 250 people, The Investors in People Gold standard and the Customer Service Excellence Standard. Please be aware that this vacancy will close, once a sufficient number of suitable candidates have been identified therefore, we would recommend that you submit your application as early as possible.
This job was originally posted as