Field Service Engineer

Mitrefinch Limited
Up to £25K + benefits
27 Sep 2017
03 Nov 2017
Contract Type
Full Time
Mitrefinch is a global technology company and market leader in employee management and security solutions offering our customers a range of time and attendance software systems. We currently have over 4000 customers worldwide, including some of the leading blue chip companies in the UK. For more information about us, please visit our website at ******************** Due to continued growth and internal promotion, we currently have an opportunity for a highly motivated Field Service Engineer with a South West remit. Overall responsibilities The Field Service Engineer is responsible for the following tasks: ·The installation and maintenance of Mitrefinch and third party equipment ·The configuration of Mitrefinch and associated software in accordance with client requirements. ·The commissioning of Mitrefinch equipment in accordance with client requirements. ·Adherence to quality control standards. ·The planning of diary and respective subsistence, e.g. hotels and travel. ·The control of expenditure in accordance with the Mitrefinch Expenses Policy. ·Assistance to junior Field Service Engineers in their learning of Mitrefinch and associated products. ·Shadowing and training of junior Field Service Engineer, as tasked by management. Key responsibilities and accountabilities The Field Service Engineer is also expected to: ·Deliver and/or maintain Mitrefinch products within prescribed timescales, to an agreed standard. ·Deliver training to clients on Mitrefinch Products where required, within published timescales and to a prescribed format. ·Report daily on project progress to the Project Managers. ·Maintain effective communication between all parts of Mitrefinch and the customer's company in any matter relating to the furtherance of a project. ·Undertake self-training and study to improve knowledge in accordance with guidance from the Service Delivery Manager. ·To ensure Van stock levels are maintained to the prescribed level. ·Act as an Ambassador for the company, including maintaining a clean vehicle, internally and externally. Qualifications (necessary skills and experience required) A Field Service Engineer is expected to have: ·Good customer service skills. ·An understanding of current Microsoft Operating systems. ·A sound knowledge of Mitrefinch TMS and Access control Hardware related configuration utilities, capabilities and limitations ·Smart clean appearance. ·BS7671 Parts I, II & III 17th Edition. ·IOSH SPA Food safety passport ·CCNSG Safety passport. ·CSCS Passport ·IPAF Powered Access licence ·BAA Airside pass holder (as required).
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