2nd Line Support / IT Support Engineer

Blue Logic Computer Systems Ltd
Up to £30,000 plus BONUS
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
We have been awarded the 'Best Tech Place To Work Award' for 2017 and are looking for experienced Technical Engineers to join our amazing team here at Blue Logic. Salary: Up to £30,000 p.a.PLUS excellent benefits including profit share bonus, personal development and training plan. I'm looking for experienced IT Support Engineers with good all round technical skills and a passion for supporting a wide range of customers, could that person be you? Blue Logic is one of the fastest growing IT Businesses in Yorkshire with over 80 employees. Based between Leeds and Tadcaster, ina rural setting where table tennis,barbeques and outdoormeetings happen on a weekly basis. As a 2nd Line Engineer youwill be involved in a variety of duties including; - Providing 2nd line technical support for hardware and software issues. - Ensure all calls are logged into the helpdesk system and progress notes are added to all calls. - Managing the timely resolution of open calls and call actions across all customers. - Proactively managing problem calls through to completion in a timely basis. - Proactively working to improve internal processes. - Proactively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites. - Identification of potential opportunities to replace or implement new solutions or equipment at customer sites - Ensuring SLAs are met. - Sharing your technical knowledge and assisting your colleagues with issue resolution. - Research and development for internal system improvements. - Liaising directly with the company directors about new technologies and market developments - Delivering exceptional customer service and demonstrating the ability and desire to go 'Above and beyond' for our customers. - Providing 'Out of Hours' cover on a strict rota basis, as and when required. The Person - Minimum 5 years experience in a technical support environment. - Able to work on your own initiative. - Work within a young talented dynamic team. - A flexible work ethic, working with the business to find a suitable solution to our customers' issues. - Comfortable working with complex problems involving hardware and software. - Comfortable dealing with customers over the phone and face to face on site when required. Technical Skills: Excellent knowledge of the following: - Desktop PC's and Operating systems (Windows XP / Windows 7) - Networking and firewalls - Server set up, configuration and support - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 - Very strong all round technical competence - Anti-virus software management and rollout - Back up technology - Server Installation - Terminal server If you match the skillset pleaseapply now for animmediate interview.
This job was originally posted as www.jobsite.co.uk/job/958999757