Technical Support Team Lead/SDM

GCS Recruitment Specialists Ltd
£35k - £45k pa + Bonus, Benefits, Progression
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Technical Support Team Lead/SDM. SDM, SLA, KPI's, Management, ITIL, Tech lead, SAM, Linux, Windows. Location: Bracknell, Berkshire Salary: £35,000 - £45,000 + Excellent Benefits If you are a Customer Support/Service Desk Manager with strong leadership & management skills and previous experience as the technical lead of a large team, supporting large customers and partners, then this is the job for you. You will be the central point of contact for the technical support team and customers, maximizing and improving support team service quality/performance levels. You must have over 2 years' experience within a similar role as well as exceptional B2B customer facing experience. Technical Skills & Responsibilities: - High level of support, customer satisfaction across the team, measured on a regular basis. - Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement - Excellent interpersonal, communications and people management skills. - Excellent time management, decision making, prioritization and organization skills. - Welcomes challenging environments to apply specialist skills, maintaining customer confidence. - Projects a positive and professional image, via all means of interaction, remote and face-to-face. - Good knowledge of ITIL - Proven technical diagnostic and problem-solving skills. - Any previous SAM software technical experience (desirable) - Windows Server (AD, IIS / Web Services) and Desktop environments. - Knowledge of SQL roles and environments - Support experience with UNIX/Linux based technologies/software In this role you will be joining a fast growing organization and have a real impact on both the UK and global business. Brilliant culture, relaxing but fast paced environment and great prospects.
This job was originally posted as