IT Desktop Support Engineer Apprentice

QA Ltd
United Kingdom
£13000 per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Employer Description Rockspring Property Investment Managers LLP is a professional investment fiduciary specialising in the acquisition and management of commercial property throughout the UK and continental Europe on behalf of major institutional clients - either directly for single-client accounts or through the Group's series of tax-efficient, co-mingled investment funds. Fully independent and 100% owned by its Partners and employees, Rockspring is headquartered in London and has a network of offices in the main property markets across Europe with dedicated local investor services in North America, South Korea and Australia. Main Duties - You will be part of the IT Service Desk team and will report to the Service Desk Team Leader - You will provide assistance and resolve 1st line support incidents such as application issues in Ms Office including Outlook, managing user profiles and permissions in Active Directory. - Provide IT support to internal staff via telephone, desk side and remote support - Knowledge of Windows Server 2012, Windows 2008 R2 Active Directory - Experience in supporting Ms Office Suite (Outlook, Excel) - Maintain & Support desktop hardware refresh, and software installations - Log all service request emails, telephone calls to resolve issues - Setup PCs/Laptops for new staff, Setup AV for meetings and presentations - Log and escalate support calls with 3rd party suppliers - Monitor Service desk emails and respond accordingly with resolutions - Maintain daily online data backups - To undertake other IT duties when required - Another essential requirement for this role is communication skills, both written and verbal. You will need to be extremely customer focused as the role will require you to support all levels of employees within the business. - Get involved with projects Qualities/ requirements - Enthusiasm to develop a career within IT - Excellent communication skills, both written and verbal - Good organisation skills and be willing to learn - Ability to work well in a team environment - High attention to detail with problem solving skills - Ambition, strong work ethic and open to new ideas Qualifications Minimum 5 GCSE grades (C and above) or equivalent including Maths and English Other Important Information Working hours - 8:00 am - 5:00 pm, Monday - Friday Benefits - Will have the option to be included in company medical plan with AXA - 25 days annual leave per calendar year - Pension Scheme (with option to opt out)
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