CRM / Loyality Systems Manager Iconic FSTE 100 Retailer

Caerusa Consulting Ltd
United Kingdom
03 Oct 2017
03 Nov 2017
Contract Type
Full Time
This world leading, iconic, FTSE 100 & multi channel retailer are currently seeking a forward thinking CRM / Loyalty Systems Manager to join an established team. As an experienced Systems Manager you will be the customer champion for offers and drive continuous improvement in offer set up. This is an opportunity not to be missed Scope of the role - Oversee the set-up, delivery and review of offers across my clients systems - Recommends and implements efficiency and accuracy improvements to the existing offers process - Understanding why offers have worked and not worked for customers - Be the CRM business owner for designing and implementing the new promotions engine Key skills - Experience of identifying and implementing process improvements - Project management and change management skills - Worked on an IT change project previously - Team management and leadership skills - Strong cross functional working, collaboration and influencing - Customer centric and commercially astute - Solution orientated and pro-active individual - Retail experience - Excellent English language written skills Key relationships and stakeholders Internal · Loyalty and CRM Teams · Dotcom team · Food and Clothing & Home Price and Promotions teams · Food and Clothing & Home business units · I.T. · Finance - Marketing and BU finance teams External - our data science agency - our loyalty systems provider - Salary above market rate + Superb Package + Great Pension - Central London Location - Flexible working & working from home policy - Excellent discretionary bonus - Personal development programme - Subsidised meals and snacks - Be part of On-Site tech talks - A very good benefits package - Working alongside some of the best within the Agile community
This job was originally posted as