IT Apprentice

QA Ltd
£7800 per year
25 Sep 2017
03 Nov 2017
Contract Type
Full Time
Employer Description Founded in 1978, the company specialised in design, distribution & support of IT products throughout Europe. Since then the company's development has been achieved by providing a quality service and reliable support this has led to an unparalleled level of referrals from existing clients, which has seen the company grow from strength to strength. The company have built up significant experience in managing IT in solicitors, accountants and in primary schools. Their knowledge of IT and their commitment to improvement coupled with their practical experience have enabled their customers to keep competitive. The company are a Microsoft partner and their commitment to keeping their IT knowledge at the forefront led them to become Gold Partners. They joined the Intel Product Integrator Program, which has given them access to high quality resources. Main Duties Primarily this role will be as a support to the company's technicians with a view to growing into a technician role themselves. Key responsibilities include: - Answering telephone calls - Taking details of client's problem/requirement - Asking relevant questions to get additional detail - Offering technical assistance if and when appropriate - Logging enquiry details onto call logging system - Shadowing technicians both in the company's workshop and on client premises - Utilising inactive periods to further their studies - Assisting administrative staff with their duties Qualities/ requirements - A passion for technology - Excellent verbal & written communication skills - Good organisational and time management skills - Ability to work flexibly and on own initiative - Ability to prioritise multiple tasks - Excellent attention to detail and accuracy - Ability to work individually and as part of a team Qualifications/ requirements 3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above Other Important Information Working hours - Monday -Friday, 9am-5:30pm (37.5hrs) Benefits They offer excellent training, have offered their former apprentice a position with the company, and is now a full time technician. For a hard working, apprentice you will be given the opportunity to develop a career with the company with more responsibilities, new job title and pay increases on successful completion of the apprenticeship.
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