1st / 2nd Line Technical Support Engineer

Davanti Solutions Limited
£25,000 - £27,000
27 Sep 2017
31 Oct 2017
Contract Type
Full Time
Job Title: 1st / 2nd Line Technical Support Engineer Location: Doncaster Salary: £25,000 - £27,000 1st / 2nd Line Helpdesk Engineer needed with good troubleshooting and break fix skills. Must be able to use Exchange to create user IDs including email addresses, security groups and distribution groups. Qualifications/Requirements: - Windows platforms - Active Directory / MS Exchange - PC component maintenance - Printer maintenance - A good understanding of customer service, to promote professional conduct and company values internally and externally. - Analytical, research and problem solving skills - Good organisational skills Responsibilities - To fulfil standard requests using documented processes and procedures. - To manage incidents, requests and problems in line with current skills and abilities. - Proactively keep colleagues informed throughout all stages of all processes by phone, email and any other computer communication channel deemed necessary. - To maintain accurate records relating to incidents, requests, and any other aspect of IT service management - To achieve agreed service outcomes and their personal appraisal targets. - To work on the shift and/or rota as determined by their manager in a consistent manner. A fantastic opportunity for a 1st / 2nd Line Support Engineer to join a great company with excellent opportunities to learn new skills and gain career progression.
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